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Don’t call them KPI’s …..

Are your KPI’s really ‘Key’? I’m beginning to think that using the TLA (3 letter abbreviation!), KPI is the worst way to start a discussion about the numbers within a Practice!  It sounds like management speak and many Practice owners seem to subconsciously (or consciously) recoil from the expression.  So lets not look at KPI’s!  What about ‘Vital Signs’, ‘Status’ or ‘Outcomes’? I’ve seen KPI’s for a Practice which runs to over 10 pages …. The result is that no-one looks at any of it.  If they do (and I’ve heard this), someone made the observation (and this was the
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